Amazon's compliance risk. Our liability, not yours.
Your products sold through Rosetta Brands means Amazon's chargebacks, shortage claims, and consumer regulatory requirements fall on us - structurally, legally, and financially. That's not a service promise. It's how the model works.
Amazon's compliance machine runs against you.
Every vendor relationship with Amazon comes with a compliance framework designed for Amazon's benefit. The true cost shows up in the invoices.
15 types of chargeback, all automatic
Amazon operates 15 distinct chargeback categories. Penalties range from 2% to 9% of COGS per shipment, £425 per delivery incident, and up to €5 per unit for packaging failures. They are raised automatically against the vendor - without prior notice.
Shortage claims can run to six figures
When Amazon's warehouse logs fewer units than arrived, the difference becomes a shortage claim - often caused by Amazon's own receiving errors. A single case can reach £898K. The dispute window is now just 18 months, and resolution takes 35+ days of active case management.
consumer regulatory requirements never stop changing
HFSS advertising restrictions, Natasha's Law allergen labelling, GPSR product safety rules, and alcohol age verification requirements create a compliance matrix unique to grocery and consumer brands - and it shifts constantly with minimal notice.
Built into the structure. Not bolted on.
Because Rosetta Brands is the vendor of record, compliance protection isn't a service layer - it's a structural consequence of how the model works.
We take the charge, you keep your margin.
Amazon chargebacks are levied against the vendor of record. That vendor is Rosetta Brands - not your brand. When Amazon raises a chargeback, it arrives in our account. We dispute where possible, absorb where necessary, and you never see the deduction. This is only possible because of the Vendor-as-a-Service model structure.
- All 15 chargeback types handled - zero client exposure
- ASN, PO, delivery, packaging and labelling chargebacks absorbed
- Penalties never deducted from your purchase order payments
- Operational improvements driven by Rosetta Brands to reduce future charges
Shortage disputes run for weeks. We run them for you.
Shortage claims require meticulous evidence: proof of delivery, bill of lading, carrier data, and often direct escalation through Amazon's SVS and Vendor Central case system. From the moment a claim is raised, Rosetta Brands initiates the dispute process - building the case, submitting evidence packs, and tracking resolution through to credit.
- Immediate dispute initiation - evidence submitted within 48 hours
- Full carrier and warehouse documentation tracked from despatch
- Direct escalation via AVS Brand Specialist where required
- 18-month dispute window actively managed - no claims left to expire
Your dedicated Amazon Brand Specialist, included.
AVS is Amazon's premium vendor programme - invite-only, costing 2-7% of ContraCOGS, with a minimum 12-month commitment and no trial period. Rosetta Brands includes AVS access for qualifying partners. Your Brand Specialist manages catalogue integrity, content suppression, and availability escalations directly with Amazon's internal teams.
- Dedicated Brand Specialist with direct Amazon access
- Catalogue management: ASIN creation, variation setup, suppression fixes
- Availability and out-of-stock escalations resolved faster
- Shortage escalations via internal Amazon channel - not just Vendor Central
The regulatory matrix, managed as standard.
UK consumer brands on Amazon face a regulatory layer that non-grocery categories never encounter. HFSS scoring determines advertising eligibility. Natasha's Law mandates specific allergen display. GPSR requires documented safety responsibilities. Alcohol listings require age-verification compliance. Rosetta Brands tracks and manages all of it, across all your active SKUs.
- HFSS scoring monitored - Sponsored Ads eligibility tracked per SKU
- Natasha's Law allergen labelling verified across all grocery listings
- GPSR product safety documentation - Responsible Person confirmed
- Alcohol Challenge 25+ age verification - full listing compliance
Every charge absorbed.
Every type covered.
Amazon levies chargebacks across 4 categories: delivery & logistics, ASN & documentation, packaging & labelling, and operational compliance. Rosetta Brands absorbs all of them.
across all Amazon markets
for Rosetta Brands clients
managed - no claims expire
tracked and enforced
"We'd been hit with chargebacks we didn't even know were coming. With Rosetta Brands, they never reach us - it's genuinely the most significant operational change we've made."
Stop absorbing Amazon's risk yourself.
We work with UK consumer brands who want to scale profitably on Amazon. Let's explore whether Vendor-as-a-Service is right for your brand.
Or speak with our team directly
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